These are the Terms and Conditions by which Liquid Telecommunications (Kenya) Ltd (hereinafter referred to as Liquid Telecom) offers its Liquid Home services and products to the customer. By subscribing to our Liquid Home services and products (hereinafter referred to as the “Services”), the Customer agrees to be bound by the following Terms and Conditions of Service. The Customer understands, agrees, and acknowledges that these Terms and Conditions constitute a legally binding agreement between the Customer and Liquid Telecom and that the Customer’s subscription and use of Liquid Telecom’s services expressly indicate that the Customer has read, understood and accepted these terms and conditions.
The Customer understands that the Services being offered are purely on a pre-paid basis.
In breach of any law, regulation or code of practice invoked by Liquid Telecom or the industry regulator or any policy adopted by Liquid Telecom and communicated to the Customer with regard to the acceptable use of the Services; or abusive, indecent, defamatory, obscene, offensive, menacing or a threat to the health and safety of any third party; or
In breach of confidence, intellectual property rights, privacy or any right of a third party;
the singular includes the plural and vice-versa;
a person includes reference to a body corporate or other legal entity;
any written law includes that law as amended or re-enacted from time to time;
any agreement or other document includes that agreement or other document as varied or replaced by the Parties in writing from time to time;
words importing one gender shall be construed as importing the other gender; and
any Party includes that Party’s successors and assigns.
a) The Customer may place orders with Liquid Telecom for such new Services as and when required by submitting a written request to Liquid Telecom or completing such electronic order form via the Network as may be made available by Liquid Telecom at that time or through Liquid Telecom’s website.
b) If Liquid Telecom elects to accept such an order it shall do so by notice in writing or by allowing access of the requested Services upon payment of the required Charges.
Customer is entitled to information on their usage. To this end, Customer has access on the portal to details of their last 30 days’ usage of the service. Customer however acknowledges that billing and payment for the service is based on ordered capacity and not on usage.
Liquid Telecom may change this Agreement at any time upon issuance of a thirty (30) days’ notice to the customer. In addition to Liquid Telecom’s right to change this Agreement above, Liquid Telecom may also change this Agreement at any time with the agreement of the Customer. Liquid Telecom will give the Customer written notice of the changes and publish details of any change on the Liquid Telecom Website at least 28 days before the change is to take effect. The Customer shall, within 28 days of the service of Liquid Telecom’s notice (or such other period as may be set out in Liquid Telecom’s notice) of the changes, communicate its acceptance or rejection of the proposed changes. Liquid Telecom shall deem the Customer as having accepted the proposed changes if it does not receive the customer’s rejection within the provided 28 days.
The construction, validity and performance of this Agreement shall be governed in all respects by the Laws of Kenya.